Please select your chosen Ticket Zone and when requested enter the name of your employer or organisation.

Failure to do this will result in a delay of the processing of your Ticket.

Selecting a Mobile Ticket will require your Mobile number to be entered as Mandatory.


 Zone Monthly Cost Annual Cost
 Northumberland £78.75 £945.00
 Tyne and Wear £67.50 £810.00
 East Durham £61.25 £735.00
 Durham £67.50 £810.00
 TNE All Zone (Valid for travel across all zones above) £90.83 £1090.00
 Darlington Town £48.33 £580.00
 Darlington District (Including Catterick) £64.17 £770.00
 Teesside £60.00 £720.00
 Redcar £46.25 £555.00
 Tees Valley £75.00 £900.00
 North East Regionwide £93.33 £1,120.00


Getting Started

You can set up your Arriva Monthly Direct Debit Instruction on-line by providing the following information and selecting "Continue" at the bottom of this page.

By Ticking the box, you agree to the Terms and Conditions and are bound by its terms.

If you do not wish to proceed any further, please close your browser.


  • If this is a Personal or Business account where you are solely authorised to complete this application, please continue.


You will need these details of your Bank or Building Society name, account number and sort code.
The Details of your Direct Debit Instruction will be sent to you within 5 working days or no later than 10 working days before your first collection.
You can choose either to pay by direct debit on either the 1st or the 15th of the month. Please note that the nearest direct debit date will be the default option available to choose.

Registration must be completed at least 10 days prior to either date.

You are paying for a rolling monthly ticket that will continue to rollover every month until you decide to cancel your monthly Direct Debit.

No tickets will be processed until we receive confirmation your payment has been collected.


For Smartcard Tickets:

  • The process, print and dispatch of Smartcard tickets will take approximately 10 days.
  • Your Smartcard ticket will be ready to use as soon as you receive it - simply scan on the bus.


For Mobile Tickets via the Arriva App:

  • Selecting a Mobile Ticket will require the ticket holder's mobile number to be entered as Mandatory.
  • The ticket holder must download and install the Arriva App on their phone to create an account and register their details, inclduing the phone number registered to their phone.
  • Once confirmation is received that your first payment has been taken an annual m-ticket will be sent to the app on the ticket holder's phone.
  • The ticket will then be sent to the available tickets section on the ap and needs to be activated before you use it for the first time.


By using our service you are agreeing to these terms and conditions.

If you have any queries please contact us within 7 days of receipt of these terms and conditions.

Download T&Cs here - Arriva Direct Debit Tickets

Tick to accept Terms and Conditions